Refund Policy
Last updated: January 2026
Roottine has no long-term contracts and a 14-day free trial that requires no card to start — so most billing questions come down to the simple rules below.
1. Free trial
Every new practice gets a 14-day free trial with no card required to start. You won't be charged anything unless you choose to add billing details and continue past the trial. If you decide Roottine isn't right for your practice during the trial, simply don't add a payment method — no cancellation or refund request is needed.
2. Monthly billing, no long-term contracts
Subscriptions are billed monthly in advance and renew automatically. There are no annual contracts and no early-termination fees. You can cancel at any time from Settings, and your plan stays active through the end of the billing period you've already paid for.
3. General refund policy
Because plans are month-to-month with no lock-in, subscription fees already paid are generally non-refundable — cancelling stops future charges, but we don't prorate or refund the current billing period. This keeps pricing simple and avoids the higher prices that come with contracts elsewhere in this category.
4. Exceptions
We'll issue a full or partial refund at our discretion in cases including: a billing error on our part (for example, being charged after a cancellation that should have taken effect); a technical issue on our side that prevented meaningful use of the Service for a significant portion of a billing period; or as required by applicable law in your jurisdiction.
5. How to request a refund
Email support@roottine.com with your practice name and the reason for the request, or use the Help & support page in your dashboard. We aim to respond to refund requests within 3 business days.
6. Downgrades and plan changes
Switching from Pro to Starter takes effect immediately and is prorated for the current billing cycle — you won't be charged Pro pricing for time already billed after downgrading.
Also see Terms of Service, Pricing.