Refund Policy

Last updated: January 2026

Roottine has no long-term contracts, and you can cancel any time — so most billing questions come down to the simple rules below.

1. Checkout terms

The selected service, amount, billing frequency, and any explicitly offered trial are shown at checkout before you authorise payment. Do not assume that a trial or annual billing option is available for every product. Existing subscriptions retain their confirmed contractual terms until changed through an approved billing action.

2. Billing, no long-term contracts

Subscriptions renew automatically on whichever cadence you chose — yearly or monthly. There are no multi-year contracts and no early-termination fees. You can cancel at any time from Settings, and your plan stays active through the end of the billing period you've already paid for.

3. General refund policy

Because there's no lock-in beyond the billing period you're currently in, subscription fees already paid are generally non-refundable — cancelling stops future charges, but we don't prorate or refund the current billing period. This keeps pricing simple and avoids the higher prices that come with contracts elsewhere in this category.

4. Exceptions

We'll issue a full or partial refund at our discretion in cases including: a billing error on our part (for example, being charged after a cancellation that should have taken effect); a technical issue on our side that prevented meaningful use of the Service for a significant portion of a billing period; or as required by applicable law in your jurisdiction.

5. How to request a refund

Email support@roottine.com with your practice name and the reason for the request, or use the Help & support page in your dashboard. We aim to respond to refund requests within 3 business days.

6. Switching billing cadence

Switching between yearly and monthly billing takes effect immediately from Settings and is prorated for the current billing cycle — every feature is included on both, so switching never changes what's available to you, only how often you're billed.

Also see Terms of Service, Pricing.