24/7 patient support
A chatbot embedded in the patient app, trained on your practice's own documents, that answers practical questions at any hour — and is explicitly restricted from ever answering anything clinical.
Start free trialA chatbot embedded in the patient-facing app, trained on each practice's own documents — service list, pricing, insurance information, FAQs, and team bios. It answers practice-specific questions at any hour. It is explicitly restricted from answering anything clinical or health-related; those questions are always routed to "please call us."
Capability it provides
Patients get an accurate answer to practical, non-clinical questions (Do you take my insurance? What does a crown cost? Who is Dr. Patel?) at the moment they're actually wondering — frequently outside office hours.
Outcome it creates
Two specific categories of friction are addressed directly: dental anxiety (a patient can ask an embarrassing or nervous question privately, with no judgment, before ever calling) and cost confusion (pricing and insurance questions answered without a phone call). A compliant assistant should never provide medical advice or attempt diagnosis, and should explicitly hand off anything requiring clinical judgment — that hard rule is built into the assistant's design, not treated as a suggestion, which is what keeps this feature on the safe side of that line.
Service list, pricing, insurance info, FAQs, team bios — whatever you want the assistant to know.
Available inside the patient app around the clock, no wait for office hours.
Anything resembling a symptom or diagnosis triggers an immediate, trustworthy hand-off: "please call the practice."
Never invented, never guessed — only what your practice actually provided.
No. It is explicitly restricted from answering anything clinical or health-related — those questions are always routed to "please call us," enforced in the assistant's design, not just its instructions.
Documents your practice uploads: service list, pricing, insurance information, FAQs, and team bios. It only answers from what you've given it.
It says so, rather than guessing, and points the patient to call the practice directly.